Technology is playing a key role in shaping the real-estate/mortgage industry. Over the past few years, technology-driven solutions have revolutionized the way the industry operates. Like any other industry, the real-estate/mortgage industry leverages technology for smarter automation and high efficiency.
As a technology company with deep industry expertise and its business models, we have been collaborating with many real-estate/mortgage companies for building technology solutions, which enable them to quickly respond to the changing market demands. We use data analytics to help the real-estate/mortgage companies gain insight into the nature of evolving business and changing customer expectations.
Customers increasingly expect a mobile-centric and Omni-channel experience. They expect more choices for interaction.
Real-estate/mortgage firms need to comply with many new regulations such as TILA/RESPA Integrated Disclosure rule (TRID) and the Qualified Mortgage rules (QM). We apply our comprehensive knowledge of regulatory requirements to the solutions we build.
Automation is the key to achieving efficiency.
Customers expect a faster turnaround time on applications, decision making, and closure. Technology is an enabler for cycle time improvement.
The transformation from paper-based application processing to digital application processing gave a refreshing experience to the customers. They expect to be asked with the minimal required information. Also, they hesitate to provide the same information multiple times.
To meet these demands and expectations, we build application processing solutions with these capabilities:
While customers expect faster decision making, service providers wanted to simplify and automate the decision-making process. To meet these demands, we integrate the following capabilities in our solutions:
The time between decision and closing must be quick. Also, customers want to track their application status. To meet these demands, we integrate the following capabilities into our solution:
We build an intelligent chatbot that can elevate the overall customer experience. The presence of virtual assistants reduces human interference, which can be utilized for complex cases. This makes customer care more effective and available 24/7.