Modern-day consumers, especially millennials, increasingly use digital channels for purchases. They use e-commerce applications on smart devices to buy products of their choice. Thanks to technology, there are many retail touchpoints and consumers expect a seamless buying experience across all these touchpoints.
Retailers strive to provide a consistent shopping experience across various channels. Also, they try to have a direct engagement with the consumers. Analytics on data collected from various sources helps the retailers understand customer preferences, which in turn is used to provide a personalized buying experience.
At ExecIdeas, we help retailers accelerate their digital transformation for providing a sustainable customer experience. We build robust e-commerce solutions that can provide a seamless buying experience. We customize the solutions based on customer needs. Also, we build custom ordering and invoicing systems.
We leverage AI/ML for predictive analytics to help retailers gain insight from various consumer data and act upon it.
We use data mining techniques to analyze big data and model them in a way that helps retailers use them in real-time and take relevant decisions, which in turn helps to achieve efficiency, improve ROI, and increase sales.
Supply chain cost accounts for a large part of operational expenses. So, effective management of the supply chain is very critical for reducing operational costs.
We build advanced Supply Chain Management (SCM) solution to help retailers efficiently manage their supply chain.
We build intelligent chatbots that can elevate the overall customer experience. The presence of virtual assistants reduces human interference, which can be utilized for complex cases. This makes customer care more effective and available 24/7.